Frequently Asked Questions

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• How do people (SeeClickers or SeeFixers) find out about the website?

  We believe that SeeClickFix becomes more useful as more people within a community use it, so we work hard to spread the word. Traditional media has covered our efforts via TV, newspapers, and radio. You can also find us mentioned around the Internet on various blogs and email listservs.

  Another valuable tool for spreading SeeClickFix has been word of mouth. Empowered citizens who use SeeClickFix to resolve community issues have been eager to share their experiences. There are also a number of special volunteers who work in their communities to help get the word out - we call these people SideClicks.

  You, too, can share SeeClickFix with your friends, family and community. If you have other ideas about how to get more people involved, please let us know! We would love to hear your input.

• When I report an issue, who does the Fixing?

  Most often, dedicated public servants in local, county, and metropolitan governments across the country are the ones who respond to SeeClickFix issues. Overall, there are an amazing number of people and organizations who are paid to attend to the issues you encounter, and there are many more who organize themselves on a volunteer basis to help make a difference in their communities. When they are notified of a specific issue that falls under their responsibility, many are pleased to have an opportunity to make a positive change. We have also seen that having a centralized listing of community concerns is a helpful resource for fixers with limited resources who must prioritize certain issues to be addressed earlier than others.

  The basic tools - for fixers as well as reporters - are available for free. A great place to get started is to make a watch area. Once you've started keeping track of what's going on in the community, you can start fixing issues in the real world yourself or collaborate with someone else who can. Moreover, virtually anyone can become a digital volunteer by helping set up watch areas for public officials and community organizations in their area.

• Can someone else use the same name as you?

  Yes. Unless you are logged in with your profile, you are not guaranteed unique identification. If someone is attempting to impersonate you please notify us immediately.

• Why do you allow anonymous use of SeeClickFix?

  Aside from a desire to respect everyone's right to maintain their privacy, we are aware that some types of issues can be very sensitive. There are instances when an issue reporter would like to remain anonymous out of a concern for potential retribution or other negative consequences. For example, in an issue where a neighbor reported drug deals happening in a particular neighborhood and that report led ultimately to a number of arrests, it is understandable that the reporter would choose to remain anonymous.

  That said, since SeeClickFix believes in the power of accountability and transparency. We encourage you to strongly consider using your own name. Go ahead, log in with Facebook connect. Upload a photo. Take ownership and pride in your efforts to improve your community.

  One thing that is definitely not allowed is impersonating other people. If we suspect any material is written impersonating another, we reserve the right to remove it.