Huntsville Connect Customer Service assigned this issue to Huntsville Sanitation

Thank you for using Huntsville Connect to contact the City of Huntsville with your service request. We are sending your inquiry to our service representatives in the Sanitation department for review. They will respond as soon as possible.

Sincerely,

The Huntsville Connect Customer Service Team

Good morning Teresa,

So sorry to hear that this happened. This report has been given to the Area Supervisor and he will stop by sometime today to speak with you and to review the video footage. If at any time you will not be home today, please give me a call at 256-883-3965 and let me know, my name is Thomas. Thank you!

Thomas,

I really do not appreciate the fact that nobody has contacted me since I spoke with you this morning. I provided you with the video proof and still nobody has contacted me.

Hi Teresa,

I apologize for the delay, it is my understanding that the Area Supervisor has made contact with you by now and let me assure you again that we are working as fast as we can to correct this issue. Thank you so much for your time and patience, please feel free to comment below or call us anytime.

Your area supervisor told me yesterday that you had emailed me a claim from and I told him I had not received it. He stated you would resend it and now 24 hours later I still have not received anything.

Is anyone willing to take accountability and let me know something on my last comment? Do I need to file a police report in order for you to do something?

Ms. Lee,

I want to apologize for the delayed response. Sanitation's hours of operation are Monday-Thursday 6a-4p. I just want to keep you in the loop and let you know we haven't forgotten you. I would be happy to email the claim form to you. If you do not feel comfortable providing your email address in a comment please email me at contact@huntsvilleal.gov. Thank you so much for your understanding and patience.

Tara
Office of the Mayor

I just emailed you and thank you for your acknowledgement.

Hi Mrs. Lee,

We have sent you the claim form a few days ago and the situation has been turned over to legal. Thank you for your patience and for using Huntsville Connect.

The Huntsville Connect Customer Service Team

Thanks for all of your help.

Thanks for fixing this issue!