69 North Ave Attleboro, Massachusetts
We put our trash barrels out as usual Monday night for a Tuesday pickup and I noticed the recycling bin was empty but the full trash barrel was still there. The trash truck had just gone by and was coming out of Paulette Lane. The truck then also has to come back the other way, again passing my house. We have the appropriate size barrel and it was placed in the same place as it is every week. After I noticed it wasn’t picked up I called the trash and recycling office. I spoke with a man who was told about the situation and he told me they would notify trash pickup immediately. When the trash failed to be picked up again, I called again the same day. I had to leave a message and no one returned my call. I called the next day and again spoke with a man who said we were not on the list for trash problems or violations. Apparently nobody had any knowledge regarding the message I left about the issue the previous day. Furthermore, no sticker was ever placed on the barrel explaining why the trash was not picked up. Of note is that the trash truck had just pulled out of Paulette Lane and traveled in the opposite direction, again passing my house. We have now spent $10.00 to purchase Attleboro trash bags to put last weeks trash in because God forbid we put TWO barrels out. We pay for this service and it’s more than irritating to have to haul out the same barrel of trash for three consecutive days. We should NOT have to worry about how we dispose of last weeks trash, which should have been picked up in the first place. There was also a barrel not picked up a few houses down from us that appears to be in the same predicament as we find ourselves in. There should NOT be a need to write to you regarding a city service that we pay for with our utility bill. Your prompt action in this matter is greatly appreciated.