berm ripped up and loose in street at both left & right sides of Circle entrance

We were visited by the Police Department today . They have had complaints about ice and snow completely blocking the sidewalk on the corner of Front and Wintworth. This is the 2nd storm we've had and the 2nd time the CITY has completely blocked the sidewalk even up onto our tree (broken several branches) with snow & ice .Our snowblower won't go through this . I have reported this same issue three times,. twice verbally and on click-fix. This plow driver should be fired. Who do we complain to when the City is the culprit?