HART PLUS

Open Issues: 81 Closed Issues: 42,439 Acknowledged Issues: 59
  • I received an email stating my account is registered but when I call the number on the backside of the card it indicates I am not registered.
  • I was charge $5 on my Flamingo card and would like to know why and would like my funds please.
  • I have a Virtual Flamingo account and I have forgotten my password. I was sent a temporary password, but it does not work. I have an $18 balance on my account, but I don't see the funds, nor can I get into the account.
  • On Trolley 436 I stepped up to ask for the Amalie Arena stop. My feet were inches over "the line" and he began berating me in front of 20 people. I moved my feet a few inches and asked again. He just pointed ahead with no answer. When my party was getting off he sarcastically remarked "THIS IS AMALIE ARENA". I asked him if he was always this rude to riders and he ignored me and drove off. As luck would have it he was the operator on our return to Ybor later that evening. When my party boarded he looked at me and I jokingly said that he need not worry since I had no questions for him. A friend asked me if I had ever encountered such rude behavior I replied NO. At this point he stopped the trolley and ordered me off. I refused since I had not done anything wrong. My party came to my defense asking him why he was acting in such a bizarre fashion. He said "I told him to get behind the line earlier because a cab driver was stabbed in the neck". I am a 70 year old man who was not in the least bit threatening. Everyone on the train began laughing. My friend tried to have a reasonable conversation but this driver then ordered all 4 of us off. We refused. he pulled out his phone and said he was calling the police which we said was fine with us. He said the car would not move until we exited. he made 20-25 people wait for 6 or 7 minutes while he had his meltdown. We finally decided to exit so as not to inconvenience the other passengers. We were picked up by another driver who told us this person had been "in trouble" because of his lack of courtesy. At no time did I curse at him or even raise my voice. His behavior was beyond rude, it was bizarre. I urged him to seek counseling for whatever it was that was troubling him. We are frequent visitors Downtown and ride the trolley often. Yesterday was the only time we have experienced anything like this. I have a video of part of the incident and will attempt to send it later.