Town-Wide Issues PLUS

During the past few months a Gilbert worker came to my home and changed out my water meter to the new reader. Tiday my water started leaking inside the box. Thought it may gave been a problem with my drio ststem. I turned off the water to ky drip system, empempt out the box at the water neter sbd nie it is filing up again. DontD want to be charged fir thid eater ususa.gewaterthisforon'tnowandmeteriedmysystemdriphaveIToday

caller has a leak somewhere on their property and they cant get the water turned off. feel they need water turned off at the meter. having a hard time getting through to utilities via phone

water is actively flowing down the street from the driveway.

resident saying water coming out of the meter. is starting to leak into the street

Our cover for the water has broken in half and left it uncovered. Worried about someone hurting themselves or a car getting stuck in it.

I FINALLY figured out why I couldn't create a log in to Gilbert's new utility billing platform- you guys have our zip code as 85296! Correct zip is 85295. (I had to type in 85296 in order for it to recognize me in the new system, and now I have an account set up, albeit one that doesn't match my billing info for our banks, so Apple Pay won't work- will have to manually correct billing zip code every month until y'all fix the record.) Bet the trouble others are having creating accounts is something similar!!! Just wanted to share- might save some phone calls! Thanks.

Water leak from irrigation (in ground box) between 3874 and 3866 on East Stiles Ln.

caller indicated that it appears someone ran over backflow water box at this location. water bubbling up and running into the street. officer is on the way to check it out and possibly taking a criminal damage report

Could the town check to see if our water meter is reading correctly. Since the new billing system started our water usage readings have doubled. We already checked to see if the meter was running with no water turned on and it wasn't. We have artifical grass and no pool so if we had a leak it seems like we'd see water pooling somewhere. We just want to be sure it is correct. Thank you

The concrete cover on the south side of Indigo Bay— in our yard and closest to the sidewalk— is cracked and broken. We believe it’s a city utility cement cover that requires replacement. It’s been that way since we purchased the home but it’s become more of a hazard recently when walking nearby. Would love to have someone take a look and either replace this or instruct us on next steps. Thank you!

Concrete cover on city utility access is broken beyond repair It's located in the front yard in the north east corner of the lot at 3967 This utility cover was broken when we purchased the home , but we never went into our front yard so it didn't matter Now we want to enjoy our front yard and this concrete cover postsa hazard Another utility company instructed us it was a city matter Could you replace this or instruct us on next steps? Thank you for your service and care