Town-Wide Issues PLUS

I love Gilbert 311. I've reported 4 damaged traffic signs, and 3 were repaired by the next day; one by 8:15 the following day. The 4th sign was repaired within 2 days because the following day was Sunday.

My last report was about a significant, prolonged irrigation leak at a Cicle K. 311 contacted me a few days later, notifying me that management had been notified. The leak was repaired 2 days later.

Recently, I contacted Octavia Freeland about 2 minor issues that I had with Gilbert 311. She showed true concerns about my minor issues. A week later, she followed up a status report and mentioned that she is going to have Gilbert 311 meeting tomorrow.

This 311 new report is partly a test for me, but it is primarily to give Tow staff kudos for the great job they are doing.

https://www-azfamily-com.cdn.ampproject.org/v/s/www.azfamily.com/2024/10/23/gilbert-garbage-truck-driver-rushes-help-put-out-burning-van/?amp_gsa=1&amp_js_v=a9&outputType=amp&usqp=mq331AQIUAKwASCAAgM%3D#amp_tf=From%20%251%24s&aoh=17296637862974&referrer=https%3A%2F%2Fwww.google.com&ampshare=https%3A%2F%2Fwww.azfamily.com%2F2024%2F10%2F23%2Fgilbert-garbage-truck-driver-rushes-help-put-out-burning-van%2F

I hope that you see this story from the local TV news this evening when Drew Porter, a solid waste employee, saw a burning vehicle and used his fire extinguisher to put the fire out, even before the fire department got there.

With his actions and the Town of Gilbert fire extinguisher, further damage was stopped.

Also, it looked like Mr. Porter knew exactly how to effectively use the small fire extinguisher on a large fire. (Gilbert, Thanks for your training of our valuable employees.)

I hope that you put a link to the story on your website so that others can enjoy and respect our dedicated employees.

(I love our employees' work and dedication.)

Owen

Hey Gilbert Town, thanks for the punctual recycle trash collection! Guess who else is an early bird now? Maybe we can switch to a late-night trash collection service.

I wanted to reach out and say that I just recently discovered this app/resource and I think you are all doing such a wonderful job addressing the issues. It is so nice to be able to get the notes and follow up on the request! I recently reported a man sleeping near our home with mental health issues, and as a social worker myself I am VERY impressed that the issue was referred to Community Bridges and they promptly responded. Thank you all for the work you are doing to keep our town safe!

BULK trash crew. You cleaned up a large Palo Verde branch that had broken and was lying in the street and sidewalk. I was supposed to work a 16hr shift but left early so I could deal with the branch in the afternoon heat so I could get it into mh bulk pile. Your crew came by before I got home and got the bulk AND took the branch. thank you

Thank you Raymond Estrada for your help with the code compliance issue, we greatly appreciate your help and support !

street lights were fixed the same day i made the repair request, great job! originally was gonna write something snarky about how they've gone unchecked for so long but henry cleared up what happened with them and saw to them all being repaired promptly so thank you.

Within hours of my notification of cracked street (potholes) they are out filling them in. Thank you so much - appreciate it

Sooo excited for this but sign needs fix😏

Thank you to Matt from the Town of Gilbert Water Meter Team for their rapid response July 3rd to shutdown the water for a large line break in our community. They reduced water waste and we were able to repair within the same day. The Town turned the water back on the same day. Big thanks to Matt and his co-workers.

Lori DeOrio deserves a big thumbs up! She had been working in the background with Michele V Smith on a code compliance issue and I wanted to say thank you!