Town-Wide Issues PLUS

I believe there may be a pinhole leak in the city pipe that is pushing water into my front yard. I discovered that my entire front yard has been damp for a few weeks. I shut off ALL irrigation to my yard, at the value, over 12 days ago and had my irrigation specialist check all of the lines. He also dug the ditch as seen in the photo to check for any leaks in the pipe leading from the city pipe to our house. There are no leaks detected, yet the ground is wet across my entire front yard. I have monitored the water meter when our water is off and the meter detects no leaks. I have a neighbor on one side and a round-about on the other. There are no other explanations as to why my entire yard is so damp. I even have moss growing in some areas. I would like to request a technician to inspect this area to determine why the area continues to be damp across the entire front yard.

water leak at the water meter for the property at 3281 E Azalea Dr., Gilbert, AZ 85298.

Appear to have sunken water main box on freestone parkway between Douglas Ave and Ford on west side of street

Nothing has changed with the amount of water we have used. We had irrigation specialist come out and they replaced our valve shut off. We had a plumber inspected it. No issues were found. Our water bill is outrageous and does not reflect our usage. This is a household of 2.

Can you please come out and assist because honestly we love our home and our area, but at this rate our water bill is so high that we are concerned about our city, environment, and our overall well-being. This is 8x higher than our average bill. We attempted to call and email you multiple times, with no response.
Just letting you know we had to pull money out of our retirement due to the bills after trying to reach out for a month. ol nl g

My wife and I were on vacation when we were notified that a Town of Gilbert staff member was at our house trying to reach us stating we had a "massive leak". He had apparently looked around our home and didn't see anything so assumed that the leak was in the house.
We ultimately tried to contact the Gilbert Water Works staff member to see what more we could find out and as the offices are closed on Friday we contacted the Police Department who dispatched Officer Fisher to our home. He, too, walked around our home and saw no leaks, peered into the windows and saw no leaks and we opened the garage door remotely and he saw no signs of any water damage.
He did notify us that there were water meter issues happening and perhaps this was something we should check into when we return from our vacation.
Our meter read we used 315,000 gallons of water when our average usage is 6-18,000 gallons.
The only unusual thing that happened this Summer was our water irrigation timer we use to fill our pool for 20 minutes a few times a week during the summer was broken during a monsoon by a falling branch from our tree and when we returned home from a previous vacation the water was running. At that time, there was not much of a big puddle and the water was absorbed completely in a matter of hours. I installed a much more substantial unit and we've had no further problems.
Our bill is for $2.838.12 whereas our bill is usually $150-200.00.
We would sure like someone to help check our meter and see what can be done with this absolutely HUMONGOUS bill.
Thank you for your assistance.
Frederick and Linda Nelson
610 West Stanford Avenue
Gilbert, AZ 85233
480-600-4144 Frederick
480-600-6218 Linda

We had a massage unexplained water usage increase for a couple of months

Read date:
June -43k (normal for this time of year)
July -61k (NOT normal for time of year)
Aug -80k (extremely higher than normal for time of year)
Sept -43k (normal for this time of year)

The only time our water usage has been this high was when we had a water main break in 2022 and we had that repaired (since that happened, we now check that every week to make sure there are no leaks), and when we over-seeded our large backyard in the winter for our son's weddin and used sprinklers Otherwise we use flood irrigation for our backyard

We had a professional out in July 2025 to do an extensive (and expensive )inspectionof our pool and they found no leaks
Many of my neighbors have also complained about unexplained spikes in usage Could we have someone come out and check?

Water coming from a green painted sewer. Flowing steady

caller has a leak somewhere on their property and they cant get the water turned off. feel they need water turned off at the meter. having a hard time getting through to utilities via phone

resident saying water coming out of the meter. is starting to leak into the street

Gilbert workers came out to check valve and flush fire hydrant at Park & Hobson St. Bgan work on valve/box in our driveway at 7:30 am. Noticed water off at 10:42 am and saw water streaming from valve box. Informed Gilbert worker, who checked but did not further address. At 1:27 pm, noticed that water still streaming steadily from the valve box with puddling in yard, drive and street. Called to inform of issue and was told that (1) someone would be out today to address issue today (closed Friday through Sunday) and (2) our water bill will be adjusted due to water leak.

Could the town check to see if our water meter is reading correctly. Since the new billing system started our water usage readings have doubled. We already checked to see if the meter was running with no water turned on and it wasn't. We have artifical grass and no pool so if we had a leak it seems like we'd see water pooling somewhere. We just want to be sure it is correct. Thank you