Town-Wide Issues IYO

water leak at the water meter for the property at 3281 E Azalea Dr., Gilbert, AZ 85298.

My wife and I were on vacation when we were notified that a Town of Gilbert staff member was at our house trying to reach us stating we had a "massive leak". He had apparently looked around our home and didn't see anything so assumed that the leak was in the house.
We ultimately tried to contact the Gilbert Water Works staff member to see what more we could find out and as the offices are closed on Friday we contacted the Police Department who dispatched Officer Fisher to our home. He, too, walked around our home and saw no leaks, peered into the windows and saw no leaks and we opened the garage door remotely and he saw no signs of any water damage.
He did notify us that there were water meter issues happening and perhaps this was something we should check into when we return from our vacation.
Our meter read we used 315,000 gallons of water when our average usage is 6-18,000 gallons.
The only unusual thing that happened this Summer was our water irrigation timer we use to fill our pool for 20 minutes a few times a week during the summer was broken during a monsoon by a falling branch from our tree and when we returned home from a previous vacation the water was running. At that time, there was not much of a big puddle and the water was absorbed completely in a matter of hours. I installed a much more substantial unit and we've had no further problems.
Our bill is for $2.838.12 whereas our bill is usually $150-200.00.
We would sure like someone to help check our meter and see what can be done with this absolutely HUMONGOUS bill.
Thank you for your assistance.
Frederick and Linda Nelson
610 West Stanford Avenue
Gilbert, AZ 85233
480-600-4144 Frederick
480-600-6218 Linda

Nothing has changed with the amount of water we have used. We had irrigation specialist come out and they replaced our valve shut off. We had a plumber inspected it. No issues were found. Our water bill is outrageous and does not reflect our usage. This is a household of 2.

Can you please come out and assist because honestly we love our home and our area, but at this rate our water bill is so high that we are concerned about our city, environment, and our overall well-being. This is 8x higher than our average bill. We attempted to call and email you multiple times, with no response.
Just letting you know we had to pull money out of our retirement due to the bills after trying to reach out for a month. ol nl g

We had a massage unexplained water usage increase for a couple of months

Read date:
June -43k (normal for this time of year)
July -61k (NOT normal for time of year)
Aug -80k (extremely higher than normal for time of year)
Sept -43k (normal for this time of year)

The only time our water usage has been this high was when we had a water main break in 2022 and we had that repaired (since that happened, we now check that every week to make sure there are no leaks), and when we over-seeded our large backyard in the winter for our son's weddin and used sprinklers Otherwise we use flood irrigation for our backyard

We had a professional out in July 2025 to do an extensive (and expensive )inspectionof our pool and they found no leaks
Many of my neighbors have also complained about unexplained spikes in usage Could we have someone come out and check?

Appear to have sunken water main box on freestone parkway between Douglas Ave and Ford on west side of street

resident has leak in the laundry room and cant get the water turned off. needs water to come turn the water off to the house. requested a callback from water dept sharon 201-448-0719

caller has a leak somewhere on their property and they cant get the water turned off. feel they need water turned off at the meter. having a hard time getting through to utilities via phone

Could the town check to see if our water meter is reading correctly. Since the new billing system started our water usage readings have doubled. We already checked to see if the meter was running with no water turned on and it wasn't. We have artifical grass and no pool so if we had a leak it seems like we'd see water pooling somewhere. We just want to be sure it is correct. Thank you

Water meter appears to be leaking.

During the past few months a Gilbert worker came to my home and changed out my water meter to the new reader. Tiday my water started leaking inside the box. Thought it may gave been a problem with my drio ststem. I turned off the water to ky drip system, empempt out the box at the water neter sbd nie it is filing up again. DontD want to be charged fir thid eater ususa.gewaterthisforon'tnowandmeteriedmysystemdriphaveIToday

water is actively flowing down the street from the driveway.