Town-Wide Issues PLUS

My wife and I were on vacation when we were notified that a Town of Gilbert staff member was at our house trying to reach us stating we had a "massive leak". He had apparently looked around our home and didn't see anything so assumed that the leak was in the house.
We ultimately tried to contact the Gilbert Water Works staff member to see what more we could find out and as the offices are closed on Friday we contacted the Police Department who dispatched Officer Fisher to our home. He, too, walked around our home and saw no leaks, peered into the windows and saw no leaks and we opened the garage door remotely and he saw no signs of any water damage.
He did notify us that there were water meter issues happening and perhaps this was something we should check into when we return from our vacation.
Our meter read we used 315,000 gallons of water when our average usage is 6-18,000 gallons.
The only unusual thing that happened this Summer was our water irrigation timer we use to fill our pool for 20 minutes a few times a week during the summer was broken during a monsoon by a falling branch from our tree and when we returned home from a previous vacation the water was running. At that time, there was not much of a big puddle and the water was absorbed completely in a matter of hours. I installed a much more substantial unit and we've had no further problems.
Our bill is for $2.838.12 whereas our bill is usually $150-200.00.
We would sure like someone to help check our meter and see what can be done with this absolutely HUMONGOUS bill.
Thank you for your assistance.
Frederick and Linda Nelson
610 West Stanford Avenue
Gilbert, AZ 85233
480-600-4144 Frederick
480-600-6218 Linda

We had a massage unexplained water usage increase for a couple of months

Read date:
June -43k (normal for this time of year)
July -61k (NOT normal for time of year)
Aug -80k (extremely higher than normal for time of year)
Sept -43k (normal for this time of year)

The only time our water usage has been this high was when we had a water main break in 2022 and we had that repaired (since that happened, we now check that every week to make sure there are no leaks), and when we over-seeded our large backyard in the winter for our son's weddin and used sprinklers Otherwise we use flood irrigation for our backyard

We had a professional out in July 2025 to do an extensive (and expensive )inspectionof our pool and they found no leaks
Many of my neighbors have also complained about unexplained spikes in usage Could we have someone come out and check?

Hello! We discovered a Sinkhole in our front yard, near the end of our sidewalk and it seems to be going under the sidewalk as well as the public sidewalk and towards the road. We discovered it after I stepped through it and when this happened, I sunk down to my knee. Hoping to have this fixed soon before someone else is injured or it reaches the public driving road. Thank you! My name: Aly My Phone Number: 480-246-2243

We had a plumbing emergency. The Plumber had to shut off the main water, (at the meter), to my property. The meter/main was extremely hard to shut off and could have broken in the process. It was recommended to have the shut-off replaced by the Town of Gilbert. Please replace this for us. I have lived in this house for over 28 years. I am not aware of it's ever having been replaced.
Thank you

Hello, My name is Meredith, and I work for Stratton Vantage Property Management. My phone number is (480) 907-5607. My email address is [email protected]. I am the Property Manager of this home. The owner lives out of state. The HOA Manager reported to the owner that the landscaper discovered a water leak "domestic line near the meter box". They said it could be on the City's side, or the owner's. Is this something you could help determine, or should I send out one of our vendors?

Water meter box rusted cover with large hole Neighbor reported dog's foot fell into it (Just east of 726 W Oxford near backflow preventer cage)d

Water is possibly leaking from main

Tree trimmers ran over meter and disconnected it

resident has leak in the laundry room and cant get the water turned off. needs water to come turn the water off to the house. requested a callback from water dept sharon 201-448-0719

caller has a leak somewhere on their property and they cant get the water turned off. feel they need water turned off at the meter. having a hard time getting through to utilities via phone

resident saying water coming out of the meter. is starting to leak into the street