This issue was recategorized from Other to Trash & Recycling Missed Pickup.

Gilbert 311 assigned this issue to Public Works - Cris

Thank you, this has been received as service request #2021-24670, and any updates made to this request will be sent to you. This is, however, an automated response. If this is an emergency, please call 911.

Oops! It looks like your issue was entered into the wrong category. We have reassigned this issue to the correct category but we'll need you to confirm your full address so that we can ensure proper servicing.

Please note, requests entered into the "Other" category are not assigned directly to staff and may cause a delay.

Thank you!

Hi there! Would you mind confirming your address for us? That way we'll know where to go to get you serviced. Once you've done that, we'll get you scheduled to be serviced next-day.

1733 E Melrose St.

Thank you for the confirmation! Please leave your container out to be serviced and we'll stop by to service you tomorrow.

No one has come by yet. Was I missed again?

Hi there, I just realized from the address you gave it seems like your regular service day was yesterday. Are you cross streets Val Vista and Germann? I'll go ahead and get you re-scheduled to be serviced on Tuesday. Please correct me if we've got the wrong cross streets.

Yes, those are my major cross roads. The app won’t let me put it under missed trash because it marks me like I’m in a commercial zone.

Sorry the app is giving you trouble. I've got you on the schedule for Tuesday, so hopefully there aren't any issues then.

Yes, Tuesday is normally my day for trash. My trash is still full however and I would like to get it emptied before Tuesday. Even if Thursday was my new day it was out and was not picked up.

Hi, Huddson!

Thanks for the information. I'm sure David will get you squared away on the trash pickup but I'm going to try and assist with the reporting issue on Gilbert 311. I'm having our GIS mapping team look at the zones that are set up for your home to try and figure out why it's being mapped as commercial instead of residential. I'll reach out here once I do a little detective work and we'll let you know if and when we have a solution for you. Thanks for sticking through this! We appreciate the feedback and the help.

Good afternoon, Huddson!

We've updated the location filters for the Town with the latest residential maps so you should show up as a residential address going forward. If you can verify that for us, I would appreciate confirmation that we've corrected this issue for you.

If you have any other questions or concerns, don't hesitate to respond back!

It still has my only 2 options for missed trash as commercial.

My trash was not picked up again today.

Good morning. Sorry you were missed again! I'll pass this along to see what might be causing that. I'll also get you on the schedule to get serviced tomorrow. Just leave your containers out and we'll get them serviced.

Hi, Huddson!

I'm going to email you to collect some more information from you. I just entered your address in at https://gilbertaz.gov/311 and was given Residential service request options and I tried it on the Gilbert 311 app as well and as given the same options. If you're not seeing these same options, I'd like to do some troubleshooting.

Thanks!

Your request (#2021-24670) has been addressed and is now closed. Thank you for using Gilbert 311!