Thank you for reporting your request to My Hoover Connect. It is being reviewed and routed to the correct department. We will follow up with updates soon and we ask that you close your request once you are satisfied with it's outcome. Thanks.

This area is scheduled for review by our drainage assessment team. The assessment team should be contacting you this week, thank you.

So…apparently someone came out today without contacting us so we weren’t home. They left a flyer about the october 6, 2021 flood. This ISNT ABOUT THE FLOOD. The city storm drain floods our property every single time that it rains. For the 5 years we have been here it’s progressively gotten worse. This isn’t a one time event. We can’t fix our yard until the source of the water is fixed. Please call me or my husband. Thanks-

Your ticket is still active and assigned to EN. Whoever came out might have been canvasing the whole area for issues so don't be offended. Your ticket is open and in progress.

Someone called my husband and said they would be out today between 12-4. This paper was left sometime before 12 today. Who is supposed to be coming out? And when?

A drainage assessment team did make a site visit today, I am not sure of the exact time. You will be contacted by someone in the engineering department; if not today, then you should receive a call tomorrow. Thank you.

Any update on someone coming out? I haven’t received any calls.

I apologize for the delay. Your request is still being processed by the Engineering department and someone will be in touch with you as soon as possible. Thank you for your patience during this process.

I’m still waiting

May I ask what is taking so long? My first request was Jan 8.

The Assistant City Engineer had scheduled an appointment with Mr. Godsey for Wednesday afternoon at 4:00. City staff arrived at your residence at 3:30 and left at 4:20 but Mr. Godsey was not available. Please contact our Assistant City Engineer, Mr. Blake Miller at 205-444-7871 at your convenience to discuss the inspection that was made Wednesday. Thank you.

Why aren’t the contacting me? I never gave y’all my husbands number. My number is (205) 222-9611.

Engineering has inspected the site and followed up with resident. Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work.