Its been over 31 days and still not addressed.

Could you explain the issue?

Your issue has been assigned to a DPW employee for inspection. Once the scope and extent of the issue is determined, it will be scheduled for maintenance or repair as needed.

This ticket has been closed for housekeeping management since the ticket is dated. If the issue/defect still exist, please open a new ticket so we can further investigate the issue and make the necessary repairs as needed. Thank you for your consideration and understanding.