Sharraxaadda

Why is it that when a person dialling 911 from McCauley Street, Vance Street, and adjacent streets, is first put through to UNC, rather than Orange County? Most all reasons for my calling 911 in recent years have to do with egregious on-street parking violations, but in a "real" emergency the delay in having to first explain the situation to a UNC operator -- who CANNOT help in the least -- could prove to be a matter of life or death. Cannot the 911 system for our neighborhood be fine-tuned to cut out the UNC operators from our neighborhood 911 calls?