Really hoping you guys have picked up the baluster and stored it for safe keeping. I get that it may take time to do the repair, but picking up the broken, valuable, and possibly irreplaceable baluster is a 10-minute job. Thank you!

This ticket has been closed for housekeeping management since the ticket is dated. If the issue/defect still exist, please open a new ticket so we can further investigate the issue and make the necessary repairs as needed. Thank you for your consideration and understanding.