Ticket #1939534. Ticket forwarded to Streets Department for follow-up. April to November: Streets will request the Water Department to perform tests on causes of the cave-in before attempting to repair the street. Permanent repair is expected to be completed within 45 business days. However, this may be delayed if extra time is needed for utilities to repair a utility issue, or if there is a plumber issue which must be addressed by the responsible property owner.

After the timeframe of your request has passed, you can check the status of your ticket by calling 311 Monday thru Friday from 8:00 a.m. to 8 p.m. Just give us the ticket number and we can check it for you. You can also go online to www.phila.gov/philly311 and track your request. Thank you. (mb)