Thank you, this has been received as service request #2023-18679, and any updates made to this request will be sent to you. This is, however, an automated response. If this is an emergency, please call 911.

Your repair is scheduled for Wednesday 6/14/23. Please make sure your container is empty and placed out for repair by 5AM that morning. Please note that we are currently facing a shortage of 90-gallon black bins. We will make repairs as supplies last but may need to reschedule your repair. We are tentatively expecting a shipment within the next couple weeks.

Okay, thanks for the information. This has happened a couple of times already over the past couple of years. Is that normal?

We do apologize, we seem to get more repairs as the months get hotter and then we start to face a shortage. We will ensure your request is complete in a timely manner. Thank you

I had to leave for a business trip on the morning of 6/14. My wife forgot you guys were coming, and she brought the broken container back into our garage. Is it possible we can reschedule for this Weds, 6/21? Thanks so much!

Good morning, yes, your repair is now scheduled for Wednesday 6/21/23. Please make sure your container is empty and placed out for repair by 5AM that morning.

Your request (#2023-18679) has been addressed and is now closed. Thank you for using Gilbert 311!

It HAS NOT been addressed. We still have a container that has one wheel. This is now three weeks that this is the case. Please help!!

Thank you, this has been received as service request #2023-20258, and any updates made to this request will be sent to you. This is, however, an automated response. If this is an emergency, please call 911.

Thank you! Appreciate all of your efforts

We apologize for this closed notice, you repair is on the schedule for today, please make sure to keep your can out. Thank You

Appreciate your help! I just went out this morning to see if they had fixed/replaced, but they haven't addressed it yet. We are very excited to have a two-wheeled container again! Thanks for your assistance. Have a super day!

Thanks again for all of your help! We now have a fully functioning container. Appreciate you!