Acknowledged by: City of Detroit

Water In Basement Investigation Acknowledged

17303 Hamburg Ave Detroit MI 48205, United States Show on Map Hide Map
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Reporter

Issue ID:

15104095

Category:

Water In Basement Investigation

Viewed:

7 times

Reported:

on

Service Request ID:

144713

Description

My hot water tank and furnace was destroyed when the water line broke on the street
I need help replacing them who do I contact?
I have paid to get my basement, dried out and all of the damage materials thrown out of the basement but I cannot afford to replace the hot water tank and furnace especially before winter comes. I need help, this was not my fault...

also asked...
Q. Is the mailing address same as the affected address?
A. Yes
Q. Date of damage?
A. June 19, 2023 08:23
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Dirty
Q. Is your basement still flooded?
A. No
Q. Has a plumber inspected this backup issue?
A. Yes
Q. How far did the plumber snake?
A. 50+ feet
Q. Did the plumber inspect with a camera?
A. No
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. contact the City
Q. Do any of your neighbors on your side of the street have water back up also?
A. Yes
Q. Do you or your neighbor have trees in the back yard?
A. Yes
Q. Do the gutter downspouts lay on the grass?
A. No
Q. Has the water service line to the house been replaced recently?
A. Yes
Q. Has the gas meter been moved outside recently?
A. Yes
Q. Is there a sprinkler system?
A. No
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. Unknown
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. I'm trying to get help, The manhole outside is caved in and every time it rains, hard or street flood.

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