Acknowledged by: City of Detroit

Water In Basement Investigation Acknowledged

19993 Stotter St Detroit, Michigan, 48234 Show on Map Hide Map
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Issue ID:

15158585

Category:

Water In Basement Investigation

Viewed:

95 times

Reported:

on

Service Request ID:

145686

Description

CUST INDICATES THAT HER BASEMENT IS FLOODED. STATED PLUMBER INDICATES THAT CITY SEWERS ARE BLOCKED.---

also asked...
Q. Is the mailing address same as the affected address?
A. Yes
Q. Date of damage?
A. August 25, 2023 12:00
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Clear
Q. Is your basement still flooded?
A. Yes
Q. Has a plumber inspected this backup issue?
A. Yes
Q. How far did the plumber snake?
A. DID NOT SNAKE
Q. Did the plumber inspect with a camera?
A. Unknown
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. CUST STATED THAT HE COULDN'T SNAKE DUE TO WTR IN THE BASEMENT.
Q. Do any of your neighbors on your side of the street have water back up also?
A. Unknown
Q. Do you or your neighbor have trees in the back yard?
A. No
Q. Do the gutter downspouts lay on the grass?
A. Yes
Q. Has the water service line to the house been replaced recently?
A. No
Q. Has the gas meter been moved outside recently?
A. No
Q. Is there a sprinkler system?
A. No
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. Unknown
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. CUST STATES PLUMBER DID NOT ASST HER AT ALL. ADVISED THAT THIS WAS DUE TO CITY SEWER BACK UP.---

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