Hello,

Thank you for sending your request through SeeClickFix. We received your additional email and attached it to the original request. We have escalated this inquiry to the Department of Public Works, and it is currently being reviewed. We will update you as soon as we have more information.

Kind Regards,
The City of Watertown

Thank you for reporting your concern to the City of Watertown. Could you please provide a little more information to help us facilitate your Request?
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City of Watertown
Your service request has been resolved by the City of Watertown. Please see below for more information about the status of your request. Thank you again for submitting your report.

Thank you for your ongoing support. Recently, I forwarded an email containing detailed information regarding this pressing issue I am facing. I understand from a previous correspondence that this email has been linked to my current request.

In short, excess water is flooding into my backyard and basement from the slope and improper drainage of the recently paved side street (Arthur Terrace).

To ensure that we have all the necessary information at hand and to expedite the resolution process, could you kindly advise what additional details required from my end?

Furthermore, considering the urgency and complexity of the matter, it would be greatly beneficial to have a more in-depth discussion. Could we possibly arrange a phone call or schedule a face-to-face meeting at your earliest convenience?

Thank you once again for your attention to this matter.

Head Clerk of DPW assigned this issue to Supervisor of Highway

Per Water Supervisor - drainage result of slant in ashplant. Re-assigned to Supervisor of Highway.

Hello. No one has reached out regarding this. Is there any update?

Assistant Superintendent - DPW assigned this issue to DPW Department

Assistant Superintendent - DPW assigned this issue to Supervisor of Highway

311 Service Center received the following email from the constituent requesting an update:

"Dear Watertown DPW,

I am writing to urgently request an update on the water drainage and safety issues on Arthur Tr that I've previously communicated about affecting our property on 23-25 Adams St. Unfortunately, I have not yet received a response, and the situation has worsened significantly.

This past weekend, our property sustained further damage due to rainfall. Our basement gets water even with regular rain. We had to install a pump in the corner of our basement today at a cost of over $2,500. However, we remain uncertain about the effectiveness of this solution, as water infiltrates across half of the right side of our house.

Each forecast of rain brings fear of additional damage to our property and risks to our family's safety.

As mentioned earlier, a specific area of Arthur Tr has also sunk, exacerbating the pressure on our cement block fence and causing it to lean dangerously towards our property. Water cascades like a waterfall into our yard at this spot with every rain, as detailed in the photos and videos I previously shared on my first email.

I kindly request your urgent attention to prioritize and address these concerns for our family's safety and to manage escalating repair costs. Your prompt update on actions being taken and any recommended immediate measures to mitigate further damage would be deeply appreciated."

Followed up with DPW Superintendent for an update.

Arthur Terrace is a private way meaning the street is owned by the property owners on that street. Any mitigation to resolve the problem would be worked out between you and the property owners. The City has no jurisdiction on this issue.