Water In Basement Investigation Archived

22640 Glendale St Detroit, Michigan, 48223 Show on Map Hide Map
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Issue ID:

15944057

Category:

Water In Basement Investigation

Viewed:

16 times

Reported:

on

Service Request ID:

155958

Description

Customer calling to report WIB again, states that he never saw a crew come out to rod the drain on Beaverland as work order 448038 shows and this is the second time he has floding in basement in two weeks.

also asked...
Q. Is the mailing address same as the affected address?
A. Yes
Q. Date of damage?
A. January 25, 2024 00:00
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Dirty
Q. Is your basement still flooded?
A. Yes
Q. Has a plumber inspected this backup issue?
A. No
Q. How far did the plumber snake?
A. 100 ft
Q. Did the plumber inspect with a camera?
A. No
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. N/A
Q. Do any of your neighbors on your side of the street have water back up also?
A. Yes
Q. Do you or your neighbor have trees in the back yard?
A. Yes
Q. Do the gutter downspouts lay on the grass?
A. Yes
Q. Has the water service line to the house been replaced recently?
A. Yes
Q. Has the gas meter been moved outside recently?
A. No
Q. Is there a sprinkler system?
A. No
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. No
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. This has happened twice in last three weeks, corner of Glendale and Beaverland. Customer states there was w/O 448038 which he was told the line was rodded on 1/12 and he states he was home and saw no one. Needs someone out asap as he has six inches

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