Acknowledged by: City of Detroit

Water In Basement Investigation Acknowledged

565 Greendale St W Detroit MI 48203, United States Show on Map Hide Map
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Reporter

Issue ID:

15944213

Category:

Water In Basement Investigation

Viewed:

21 times

Reported:

on

Service Request ID:

155974

Description

As the homeowner and a licensed plumber in the state of Michigan, I have thoroughly investigated the basement backup issue. I also enlisted the expertise of another licensed plumber to assess the situation. After snaking the sewer, it was determined that a blockage on the city side is causing the constant backup.

Your technician visited the property on 1/24/24, but no one was home at the time. A door knocker was left, indicating a "private line issue." However, based on the home's security cameras, it appears that the technician did not spend enough time on the property to thoroughly investigate and determine the issue.

I would appreciate a more comprehensive assessment and resolution of this ongoing problem. As of this morning my entire basement is full of water and the street is completely flooded. Thank you for your attention to this matter. The entire street is flooded. Neighbors have said they’ve been dealing with this matter for years and don’t know where to turn. Please resolve the matter.

also asked...
Q. Is the mailing address same as the affected address?
A. Yes
Q. Date of damage?
A. January 25, 2024 06:20
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Clear
Q. Is your basement still flooded?
A. Yes
Q. Has a plumber inspected this backup issue?
A. Yes
Q. How far did the plumber snake?
A. 50
Q. Did the plumber inspect with a camera?
A. No
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. city matter
Q. Do any of your neighbors on your side of the street have water back up also?
A. Unknown
Q. Do you or your neighbor have trees in the back yard?
A. Yes
Q. Do the gutter downspouts lay on the grass?
A. No
Q. Has the water service line to the house been replaced recently?
A. No
Q. Has the gas meter been moved outside recently?
A. No
Q. Is there a sprinkler system?
A. No
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. No
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. N/A

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