Water In Basement Investigation Archived

12899 Greydale St Detroit, MI, 48223, USA Show on Map Hide Map
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Issue ID:

16106060

Category:

Water In Basement Investigation

Viewed:

26 times

Reported:

on

Service Request ID:

159580

Description

CS calling to report WIB (mostly storm water) caused by the flooding of the street. He is not hooked up to municipal sewer line but has a septic tank. The water is so high on the street that it has infiltrated his property , flooded and filled his septic tank and poured into his basement .Customer states that the only access to his home is entering through Dolson street.

also asked...
Q. Is the mailing address same as the affected address?
A. Yes
Q. Date of damage?
A. April 24, 2023 00:29
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Smelly
Q. Is your basement still flooded?
A. Yes
Q. Has a plumber inspected this backup issue?
A. Yes
Q. How far did the plumber snake?
A. 100ft
Q. Did the plumber inspect with a camera?
A. No
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. not hooked up to city sewer, customer has a septic tank and water is floodling his property.
Q. Do any of your neighbors on your side of the street have water back up also?
A. Unknown
Q. Do you or your neighbor have trees in the back yard?
A. No
Q. Do the gutter downspouts lay on the grass?
A. Yes
Q. Has the water service line to the house been replaced recently?
A. No
Q. Has the gas meter been moved outside recently?
A. No
Q. Is there a sprinkler system?
A. No
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. No
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. This customer has a septic tank, not hooked up to city sewer line, but the greydale st. is completely flooded and is infiltrating his yard and getting ready to take his home with it. To get to his home you must enter from Dawson,

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