Q. Is the mailing address same as the affected address?
A. Yes

Q. Date of damage?
A. February 16, 2024 12:00

Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement

Q. How is the Water backing up?
A. Floor

Q. What is the condition of the water?
A. Clear

Q. Is your basement still flooded?
A. Yes

Q. Has a plumber inspected this backup issue?
A. Yes

Q. How far did the plumber snake?
A. OVER 100 FEET

Q. Did the plumber inspect with a camera?
A. No

Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No

Q. What did the plumber advise or inform the customer?
A. DID NOT KNOW WHAT THE PROBLEM COULD BE

Q. Do any of your neighbors on your side of the street have water back up also?
A. Unknown

Q. Do you or your neighbor have trees in the back yard?
A. Yes

Q. Do the gutter downspouts lay on the grass?
A. Yes

Q. Has the water service line to the house been replaced recently?
A. No

Q. Has the gas meter been moved outside recently?
A. No

Q. Is there a sprinkler system?
A. No

Q. Is this a recently purchased vacant property?
A. No

Q. Do you have a backwater valve installed?
A. No

Q. Do you have a sump pump installed?
A. No

Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No

Q. Additional Information
A. STATES HAS SEVERAL DRAINS IN THE BASEMENT WHERE THE WATER IS COMING INTO THE BASEMENT. ALSO STATES WATER BACKS UP WHEN EVER SHE USES THE THE WATER TO WASH CLOTHES OR DISHES, BATHE OR FLUSHES THE TOILET. STATES CREW CAME OUT AND WAS TO SEND CREW BACK