Acknowledged by: City of Detroit

Water In Basement Investigation Acknowledged

9997 Belleterre St Detroit, Michigan, 48204 Show on Map Hide Map
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Issue ID:

16392755

Category:

Water In Basement Investigation

Viewed:

5 times

Reported:

on

Service Request ID:

163568

Description

Kim Dallas 313.778.0153 called and states water is backing up into the basement . Customer states crew left a door tag and stated no one was cx states se has a rung door bell and no one rang it . Customer also states this problem only started after crew did major behind the property recently

also asked...
Q. Is the mailing address same as the affected address?
A. No
Q. Date of damage?
A. April 12, 2024 12:00
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Smelly
Q. Is your basement still flooded?
A. Yes
Q. Has a plumber inspected this backup issue?
A. Yes
Q. How far did the plumber snake?
A. 100 feet
Q. Did the plumber inspect with a camera?
A. Unknown
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. Customer states plumber told her to call DWSD
Q. Do any of your neighbors on your side of the street have water back up also?
A. Yes
Q. Do you or your neighbor have trees in the back yard?
A. No
Q. Do the gutter downspouts lay on the grass?
A. No
Q. Has the water service line to the house been replaced recently?
A. No
Q. Has the gas meter been moved outside recently?
A. Yes
Q. Is there a sprinkler system?
A. Yes
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. Unknown
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. Custmer states never has this issue until work had been done behind property abiut a month ago . Customer states the whole alley had work done. this happens every time it rains. a

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