Acknowledged by: City of Detroit

Water In Basement Investigation Acknowledged

2645 E Ferry St Detroit, MI, 48211, USA Show on Map Hide Map
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Issue ID:

16395796

Category:

Water In Basement Investigation

Viewed:

8 times

Reported:

on

Service Request ID:

163614

Description

Customer calling to report more water in basement, had another plumber out and the plumber stated that there is nothing in the customer line. He stated that there is a blockage in the alley where water is just dripping into the manhole.

also asked...
Q. Is the mailing address same as the affected address?
A. Yes
Q. Date of damage?
A. April 12, 2024 19:49
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
Q. How is the Water backing up?
A. Floor
Q. What is the condition of the water?
A. Dirty
Q. Is your basement still flooded?
A. Yes
Q. Has a plumber inspected this backup issue?
A. Yes
Q. How far did the plumber snake?
A. 125 ft
Q. Did the plumber inspect with a camera?
A. Yes
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
Q. What did the plumber advise or inform the customer?
A. Blockage in DWSD side somewhere, the water is barely flowing into the m/h
Q. Do any of your neighbors on your side of the street have water back up also?
A. No
Q. Do you or your neighbor have trees in the back yard?
A. Yes
Q. Do the gutter downspouts lay on the grass?
A. Yes
Q. Has the water service line to the house been replaced recently?
A. No
Q. Has the gas meter been moved outside recently?
A. No
Q. Is there a sprinkler system?
A. No
Q. Is this a recently purchased vacant property?
A. No
Q. Do you have a backwater valve installed?
A. No
Q. Do you have a sump pump installed?
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
Q. Additional Information
A. The crew was out a couple weeks ago on S/R 162758, she states the crew told her that they would send someone to rod the line, but notes do not say that.

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