Description
Customer is calling because she has water in the basement. It started yesterday. Customer stated she never had a back up until the city started work on her sewer and or service lines. Inspector from Onxy engineer wsc33 advised customer to call.
also asked...
Q. Is the mailing address same as the affected address?
A. Yes
A. Yes
Q. Date of damage?
A. April 29, 2024 12:00
A. April 29, 2024 12:00
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
A. Basement
Q. How is the Water backing up?
A. Floor
A. Floor
Q. What is the condition of the water?
A. Dirty
A. Dirty
Q. Is your basement still flooded?
A. Yes
A. Yes
Q. Has a plumber inspected this backup issue?
A. No
A. No
Q. How far did the plumber snake?
A. NA
A. NA
Q. Did the plumber inspect with a camera?
A. No
A. No
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
A. No
Q. What did the plumber advise or inform the customer?
A. NA
A. NA
Q. Do any of your neighbors on your side of the street have water back up also?
A. No
A. No
Q. Do you or your neighbor have trees in the back yard?
A. Yes
A. Yes
Q. Do the gutter downspouts lay on the grass?
A. No
A. No
Q. Has the water service line to the house been replaced recently?
A. Yes
A. Yes
Q. Has the gas meter been moved outside recently?
A. No
A. No
Q. Is there a sprinkler system?
A. No
A. No
Q. Is this a recently purchased vacant property?
A. No
A. No
Q. Do you have a backwater valve installed?
A. Unknown
A. Unknown
Q. Do you have a sump pump installed?
A. No
A. No
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
A. No
Q. Additional Information
A. Water is at least 2 inches. Basement is still flooded.
A. Water is at least 2 inches. Basement is still flooded.
1 Comment
Acknowledged City of Detroit Water and Sewerage Dept. (Verified Official)