Items such as garbage pickup, fixing lights, graffiti clean-up, and road hazards are usually corrected quickly. The big one for me was the sidewalk fix in the 1000 block of West Morgan. I had a bad fall on this uneven sidewalk. It was promised it would be fixed by March 2. Someone came and spray painted the sidewalk with orange paint. I suppose that is a fix of sorts, but now even the orange paint is fading. Maybe the news media could do an analysis on the data and let us know what is happening. Thanks for bringing up the topic.

I think a lot of the problem is this is overwhelming the City now.
But I agree in principle with the post. I can't tell my boss something is done just because I told somebody else to do it.

The recent sidewalk issue on Boylan Avenue has been closed by Raleigh when it hasn't even been touched. Same thing with multiple sidewalk issues on Glenwood Avenue in downtown.
The City closed a street loading issue on Snow Ave without it being addressed properly.
There are street sign issues in downtown that were closed as saying they would be fixed but were not.

SCF is a great tool if the City would not close the issue until they verify it is done.

I see a lot of things getting closed, especially sidewalk issues in the downtown area, but the work is never actually getting done, even weeks after the expected closure date. I agree with the other poster, an issue shouldn't be closed until it is able to be verified as fixed.

Once an issue gets from SeeClickFix to a workorder in the city system, we do tend to close the issue in SeeClickFix as it is being tracked within the city organization.

Closed items can always be reopened which can and does happen when additional followup is required.

With regard to sidewalk repair, there is a protocol that is rather extensive- an inspector is dispatched to 1. Mark the area for repair and 2. Determine what type and extent of repairs need to be made. A sidewalk repair is then put on a schedule list to be prioritized and addressed.

It is debatable whether a SCF issue should be closed upon getting to a city work order, as we currently manage the system, or should be left open open until resolved. The system does work well overall. Thanks for everyone's comments.

Thanks, City of Raleigh.

You are welcome. We are trying hard to use SCF as effectively as we can to be responsive. Once we have issued a work order or begun an inspection enforcement issue, we have internal mechanisms to ensure we follow up to complete the work. What we try to do is let our citizens know as best we can an estimate of when the fix will be completed (sometimes inspection enforcement issues, for example, take weeks to work through due process, appeals, etc.) and close the issue once we have set this formal process of completion in motion. This saves us one round of feedback at the completion of these efforts from the operating departments to the staff interacting with SCF, thus making us 33% more efficient in using the tool (2 interactions with SCF rather than 3). We are very committed to following through to completion, even though this sometimes takes time. I think when you look overall you will see that our performance at following through to completion of the vast majority of issues very quickly is remarkably good. But we are still trying to be better. Thanks for your help working with us.