I don't think the issue should be closed until the reported problem is fixed, not merely reported to the appropriate department. Closed indicates fixed - incorrectly.

Closed indicates that this concern(s) have been submitted to the appropriate department for their handling, scheduling, investigation, inspection, etc.Your concern has been placed in the CRS system for the appointed department to begin the process. If you have any further questions, or want to check the status or updates for this concern please feel free to contact us at 804-646-7000 to speak with a Customer Service Representative please reference the CRS#'s 20020979435 and 20020979436 when inquiring about this concern. No updates for this concern will be keyed on this SeeClickFix site which is why the issue is being closed on this site. We appreciate your communication that helps us in “Building The Best Richmond” together.

I disagree - until the problem is no longer a problem - i.e. fixed - it isn't a closed matter.