you have to report it within 24 hours of them missing it or they will not pick it up. it is not the city's fault if their driver drives by and misses it. they drove up one side of my street and never came back for my stuff and i called on the second day and was treated rudely because i had not called within the required 24 hours. I had to wait over a week and the recycling cart killed my grass. I'm demanding a credit since I pay for this service in my taxes.