Description

Has anyone else had this happen to them? Apparently our Public Utilities Commission allows Verizon to charge for third-party "services," which has enabled my credit card company (Chase) to get a cut of a "fraud monitoring" charge of $9.99/month if you text "Y" in response to their text. Think it's easy to know this is a fraud? Not so: I received a letter from Chase detailing my charges and asking if they were mine, soon after I had to have my card replaced. The letter is real, and there is a phone number to call if the charges are NOT in dispute. When you call that number, it sends you the text. It took me 2 months to notice, and I used to be a fraud investigator. (I did report to Chase that the number did not connect me to their customer service, but I didn't really understand what had happened, because I stopped following the instructions immediately after this.) Question, all you wise people: can the State Attorney General's office look into this? Or is this a matter for the PUC only?