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Dear Resident,
We would like to take this opportunity to welcome you to the City of Malden’s new system for reporting issues around the city. We see that you are no stranger to the SeeClickFix system as a means of reporting issues within the City of Malden but we wanted to give you some background information on SeeClickFix and its partnership with Malden.
A few years back SeeClickFix came on the scene in Malden through a media partner as a means of reporting issues within Malden, but at the time did not have a relationship directly with City officials. For years now, it has served as a great tool to get community support for pressing issues around Malden but ultimately there was no accountability for the issues submitted as is evident by the age of some unresolved tickets. The great news is that this is about to change. Beginning Thursday, February 21st, 2013 the City of Malden will use SeeClickFix as its official resident request reporting tool.
The City of Malden has officially entered into a multi-community shared service agreement whereby SeeClickFix would be the official tool to report issues throughout all the cities in the partnership. The good news doesn’t stop there. You will not have to change anything with your SeeClickFix account however, you will have to resubmit any issues you have previously reported that are still unresolved. Please take a moment to review your SeeClickFix request(s) and resubmit them if need be.
If you have any questions, please send us an email at info@cityofmalden.org

Sincerely,
Ron Cochran
Director of Online Services
Office of Mayor Gary Christenson
City of Malden