I see some ways that SeeClickFix implementation could be improved. Often a problem is miscategorized and gets bounced around from person to person and department to department. It would be helpful if a core group of people knowledgeable about city structure and process reviewed requests and recategorize as needed. At times, the person reporting the problem may need to be asked for clarification.
Also, it is extremely frustrating to report a problem and have the matter go on indefinitely with no follow up or communication. Again, a core group should be reviewing problems that go unresolved.