10/11/2012 – Thank you so much for sharing your very important concern with the City of Richmond government. This situation with the alley surface needing maintenance/repair has been formally reported to Richmond Alley Mgmt Team ( Request #20020868654 ) so that proper inspection and handling can take place accordingly. Because of time that may be involved with this request, updates or follow up can be conducted by dialing the Richmond Customer Care Center at 804-646-7000 and referring to Request #20020868654

We appreciate your communication that helps us to “Build A Better Richmond” together – rtt

City of Richmond, where do we stand on this issue?

This alley is constantly in need of repair due to the geography of high in the middle and low on the sidestreet ends. It has eroded continuously of the years . It needs more than just dropping more rocks. Please send a supervisor or engineer to assess.

From what ive seen, the driveway needs to be leveled off with the alley... it will not cost much and since its on the surface of the city, then the city should accomodate the acclaims. It reaches the suprasurface slightly which is still at cost to the city.

Wait, this was reported in October of 2012 and there's no resolution yet?

Please fix

The alley has degraded to the point where I can no longer get my car in to my son's driveway. The driveway at 2026 W Main has almost completely eroded causing the owner at 2024 to not be able to use his driveway. The owner at 2028 W Main can no longer access his driveway either due to the alley eroding in to the street at the Rowland end. The middle of the alley is littered with pot holes and the end nearing North Meadow is also eroding in to the street. Simply dropping rocks and scraping the alley will not suffice as it has proven to be unsuccessful in the past. Please send engineer! Please resolve this issue as it was first brought to the attention of the city 9 months ago.

Erosion from alley on to Rowland

2028 with no access to their driveway due to erosion

Potholes

7//31/2013 - Service was provided for this alley on CRS#-20020868654 on 11/12/2012. An additional request for maintenance was placed on the internet on 7/29/2013 (CRS#-20020909883) - Roadway Mgmt is currently looking into this matter for maintenance

"Service" may have occurred back in November but it was simply pouring a few rocks to fill potholes. Like we mentioned earlier, this alley has a bell curve and the erosion issues will continue to be a monthly problem if that is how we continue to "fix" the problem. The fact remains that homeowners at 2026 and 2028 can not access their own driveways because of the erosion problems. A surveyor/engineer needs to look at this issue, raise up each end of the alley, and lay asphalt to prevent erosion moving forward. Once this occurs this issue will be closed and homeowners off this alley will be satisfied

8/13/2013 - Follow through conducted with Richmond Alley Mgmt Team for updated information about their plan of action in this alley - rtt

@RVA Care Warrior. Just wanted to touch base about this issue as another 2 weeks has gone by since your last update. What's the word from RAMT?

By my count there are now at least four tickets addressing this issue! Can we please get an assessment by the city engineer?

According to the City of Richmond website regarding Alley Maintenance.....

"As with streets, we are responsible for the surface condition of public alleys, which may involve regrading and adding stone, or patching asphalt if an alley is paved."

If it was possible I would have highlighted "adding stone". That is clearly what needs to happen here. Will it take over 100 votes to get something done? It has now been 3 weeks and 2 days since RVA Care Warrior mentioned a plan was being put in place....

voted and shared please share the love...http://graceunpluggedcontest.com/contest-entries/amazing-grace/

101 Votes. Pave the alley!

107 votes! Are you kidding me. And this doesn't get the alley paved? @randolph ranger. Where are ya on this one bud? :)

112 votes.

Guess the plan here is to ignore it and hope it goes away? Please talk to the city about paving this alley. 4 houses on the Rowland side on the downslope are affected.

I have to say that I have a special fondness for this issue. After all, it's gone 425 days (and counting) without being resolved and has 114 votes (and counting). I'd be kind of sad to see it closed at this point; like losing an old friend.

But, close it we must! This has gone on too long.

According to @RVA:CustomerCampaigner, there are two work orders for this issue:
20020868654
20020909883

Out of curiosity (and because all of the city's boilerplate replies on SCF tell me to), I called the Richmond Customer Care Center at 804-646-7000 and referred to these requests.

Guess what?

They're both closed!

20020868654 was closed on Nov 9, 2012
20020909883 was closed on Sep 5, 2013

So, good people, either this issue is resolved and it can be closed – or someone needs to open a new (!!!) ticket.

@trey, @bev, @sixty: Which is it?

@Randolph. Let's open a new ticket. The alley is worse then ever. Especially at both ends. This issue is the reason you haven't seen me on SeeClickFix in months. Lost all hope in this website doing any good for our community. Their number 1 priority is always to close issues as soon as possible without completion and to save money and not provide long term fixes. The graffiti issue on this same alley remains open as well.....

Yeah, agreed: way too many issues are closed without being resolved. Very frustrating.

I'd say that it's best if someone who lives there calls the city (646-7000) and reports this and opens a new ticket. And then add that ticket here. I think it makes sense to keep this open until it's really resolved and not lose the 100+ votes on what is clearly a problem.

It is a shame to open up a new issue and lose the votes. But that is what I did :(. I'll just open a new issue every week until they allow our voices to be heard !

@Trey. Here's how this is going to go down:

1. The City will acknowledge your complaint (done).
2. Then another City person will state that their equipment to fix the alley is being repaired.
3. Next the City will repost my comment with my personal email address (not sure why but they don't have anything better to do).
4. Finally, the City will close this request (they've done that with several other alley repair requests) hoping you don't notice.
5. Then the cycle begins again. That's why this has been going on since 2012.
6. Do-loop, rinse and repeat. Good luck!
7. Welcome to See Click Nix where nothing gets done!

@Trey: There are hundreds of alley repair requests on this site. And none of them are being fixed. The City claims their equipment is in need of repair. If you go back in history, you will see that other people are not waiting months, but years (like yourself) with nothing being done.

Potholes are the street are taking priority but they too are not being done in a timely manner. Tires and car alignments are destroyed on a daily basis.

Please call the Mayor today to complain. His number is 646-7970. Don't speak to an assistant. Insist on speaking to the Mayor himself.

Then call 12 on Your Side. Squeaky Wheel Gets The Grease!! Enough is enough!

Wowza! 122 votes! Trey that's a record. If only that virtual voting could help you. Please keep everyone posted as to this alley's progress.

And if the City closes this request, make sure to reopen it!

@Bonoca I will keep you updated on this issue. Haha but I thought for every vote it increases your chances by 5% of the issue being fixed?? Myself and a couple other people who have commented above have called on this request and even though it says acknowledged on this page, they actually closed it in the system. The city will do whatever it can to not fix alley issues!

Sent an email to 12 on Your Side just now!

channel 6 and 8 and the mayors office today

Your concern has been received and forwarded to the Department of Public Works (CRS# 20020926261) so that proper inspection and handling can take place accordingly. This team has had problems with equipment breakage in regards to motor graders that break and need repair and may have broken again and back in the shop. Also members of the Alley Team are engaged in leaf and/ or snow removal services right now. Regardless, please know the City of Richmond is endeared to addressing your alley repair needs as soon as possible and this case file is still under review and being continually monitored for servicing. If you have any further questions, please feel free to contact us at 804-646-7000. We appreciate your communication that helps us in “Building The Best Richmond” together.

Further follow up can be addressed with Mr. Williams at 646-1643 or Mr. Thompson at 646-1778

3/31/2014 - Thanks for your communication with Richmond City government online. Inspections thus far have noted the private paved driveway at 2024 W Main St sets too high above the alley off of City Right of Way. There are costs and planning involved with a project of this magnitude. We have not had any success finding an mgmt team to approve a building up or re-engineering (reconstructing) of the alley grade several inches higher to touch the lips of this private driveway and the private driveway at 2028 W Main St. This matter is still under review and a follow up notice was sent out to DPW Mgmt today - rtt

3/31/2014 - Courtesy call extended today and our customer noted there is a low section towards Rowland end that slopes down extremely low and they need the alley rebuilt on the slope - not necessarily to touch the lips of the driveways, but to offset low places and flooding in the bell shaped section that goes up and down, also this alley is completely washed out from gravels at the slope - rtt

@rtt, I appreciate you speaking with me today regarding this issue

As this matter has been resolved with the citizen, this ticket is being closed.