Acknowledged by: Richmond, VA

SeeClickFix requests being closed before actually being fixed Acknowledged

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Reporter

Civic Points: 18160

Issue ID:

2783821

Submitted To:

OLD City of Richmond

Category:

Other

Viewed:

4494 times

Neighborhood:

Capitol District

Reported via:

mobile application

Reported:

on

Description

SeeClickFix requests being closed before actually being fixed results in duplicate requests as CSR's. I can't even imagine what a nightmare this is on the back end for DPU etc.

Please acknowledge requests, and only close them once the issue is confirmed fixed. This system can work better for everyone!

Thanks for your hard work.


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