Description

I need help. My name is Louis Vennell and this is my story.
Homebound wheelchair patient. Chair broke 09/29/16. M & S Supply picked up chair October 3rd. The loaner chair they brought out to me was so big it would not fit down the hallway in my condo and would not fit out the only door that I can get in and out of so I sent that chair back. I have been without a power chair since the 29th of September they claim they don't have a loaner chair to give me. They have left me stranded I have not been out anywhere since the 29th of September. I am in a competitive bidding area and they have a contract with Medicare. They are obligated to give me a loaner chair Medicare will pay one month for it. I believe I am being punished because I spoke up for myself. This is not right and it's not a way to treat people that are disabled and need a wheelchair to get around. I got my home Healthcare company, Capri Home Care involved. And the head of their service department name Jeff got nasty with my home care company and said well you know he can come get his chair and start all over again. That's no way to talk to customers nor to run your business. We can't even get updates on whether the parts of come in yet to repair my chair there's no way I should have to go 3 weeks being stuck in my house with no way to get around to do the basic activities of daily living I need somebody's help to bring light to this issue. Even if they didn't have a loaner chair to give me they have contacts within the industry they should call around and find somebody that's got a little chair so that I am not left stranded these are the same people that sold me this chair 3 years ago and I have had nothing but problems with it since. Medicare paid $5,600 for the chair and they have spent at least twice that in repairs in the last 3 years. I'm asking for help because I'm at my wit's end and I'll do whatever it takes to help. I just wanted a loaner chair that's all I was asking for while mine was being repaired. I have manual but it hurts to use it and is not safe for me. Every time my home care company calls M &S they get voicemail and no return.calls. if you can help I would greatly appreciate it. I live alone with my therapy dog and need my independence back and my dignity. Sincerely, Louis Vennell(727-515-8257)
They are located @ 618 Ware Blvd in Tampa
813-621-2001 Owner Manuel Santos