Dear Constituent,

Thank you for contacting the Mayor's Hotline. Your service request, opened on 11/30/12 at 9:40 AM, is case number 101000714209.

If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have.

You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request.

Sincerely,

Mayor's Hotline Staff

Thank you for changing the light timing so quickly -- same-day action is very impressive!

Unfortunately it seems that the light timing changed back to what it was before.

As a favor, I'm re-opening this (to avoid the appearance this was checked off on a Friday afternoon without doing anything). With any luck, the light can be changed on Monday, as quickly as you did today! Thanks again for your help.

Dear Constituent,

Thank you for contacting Mayor Menino's 24-Hour Service regarding a service request which you reported on 11/30/2012 9:40 AM, located at 200 State St, Boston, MA, 02109.

We have reported the case as resolved on 11/30/2012 3:03 PM, noting:

Case Resolved
found stuck button P# 2 replaced same intersection running normal operations

If you have questions, or feel the issue has not been resolved to your satisfaction, please contact the Mayor's 24 Hour Hotline directly at 617-635-4500 or reply to this email.

Sincerely,

Mayor's Hotline Staff