Are you aware that the Franklin DPW is no longer active on this app? There is a new process on the revised Town of Franklin website to handle similar issues

I was not. Any chance you know the link? Its not obvious on a quick first search of the site forms.

on the front page, "DPW Work Order" is the form... http://www.franklinma.gov/public-works/webforms/dpw-service-request-form

Thank you