I heard that reporting the number on the pole sometimes helps. You should also make sure that the department you are trying to reach is actually receiving emails on your issue. In some cases, their watch area might have been created after you reported this or you may be outside their watch area.

Is DPW responsible for the streetlights? Does anyone happen to know?

I'm not sure exactly who to call but someone does. Try calling the Westville LCI Specialist, Elaine Braffman, at 946-7835. Since this is a public safety issue try coming to the Community Management Team Meeting this Wednesday at 6:30 pm at the Valley Street Substation or e-mail westvillewesthillscmt@gmail.com. Someone knows how to get this done.

There are multiple ways to report a streetlight out; Web 311 New Haven website: http://www.cityofnewhaven.com/Ask/index.asp, calling UI (it's one of their phone menu items), and I believe the New Haven blue pages of the phone book also has a listing dedicated to street lights under Miscellaneous Services: 931-6325. Note: it takes a while to get them fixed, usually.

Its traffic and parking and they did get an email.
They will not come out unless a bunch of lights are out in a neighborhood.

Traffic & Parking,

Is this true (that your dept is responsible for fixing streetlights and that you won't fix them one at a time)? A half-block from here, I was mugged at gunpoint last fall under a streetlight that had been dead for three years. (It got fixed two days later, courtesy of Rob Smuts.) This is a serious public safety issue. Please respond & let us know what's going on.

Hey Carole,
I agree. Maybe getting more people to report that they want the light swapped out will help stress the point.

I called the number below, and the light in front of my house was fixed within two days.

Engineering Department’s Street Lighting Management Division is responsible to respond to Street Light
Maintenance Services. The following is Department’s Contact Procedures:

1. How To Call in a Streetlight Outage:

Citizens are encouraged to call all non emergency streetlight outages at this number (203) 946-6091.
In order to repair all Municipally Owned lighting within 72 hours, we require the following information:

Problem ( Light Out, Light Cycling On & Off, Light on during day, etc.)
Street Address closest to the Light Problem.
Street Light Pole # (The pole # number is facing the street at eye level, e.g. UI co 1234
or SNET 1234).
Cross Street nearest the Light Problem (e.g. corner of Dyer and Diamond Street)
Caller Name and Phone number to allow us to follow up.

If there is an emergency, pole knock down due to an accident, Police and Fire Departments can call Street Lighting
Maintenance Contractor at 1 800-544-4876 (1 800 LIGHTS ON), 24 Hours a day, 365 Days per year. The response
time for emergencies is one and a half (1 ½) hour from the time the call is put in.

Thanks for the information, NP. I just called it in to a very friendly guy in the engineering department, who thanked me for calling! We'll see what happens ...

I followed NP's instructions (above,), and the city engineering department fixed it within three days. Thanks!

That's great! I knew someone would know.