This looks dangerous. I can't believe it has been allowed to go this far for so long. The City needs to enforce its sidewalk ordinances.

Case Closed
Service Request Resolved
If the damage to the sidewalk was not caused by a City crew doing work, the property owner of the abutting property is responsible for maintenance according to City Code Chapter 40, Article III Section 40-84. Please contact the responsible property owner if it is not yourself.

It is the City's responsibility to enforce its laws. Once the City has been notified of the damage to a sidewalk, any injuries resulting from their negligence to enforce is a tort.

Re-opening of a case only opens the SeeClickFix issue for comments on the website. It does not re-open the case within the City of Houston's 311 case management system. To follow the progress of an issue, refer to the Houston 311 case reference number when contacting the city. Only the original submitter can then re-close a re-opened case.

Cases (issues) that require an investigation may result in the original case being closed, and another case being opened if actual work is deemed necessary. The city is working on a solution to provide a link between these connected cases so a citizen may track their issue beginning to end. As each department handles case requests differently, the information contained within the 311 Case Management system may not always reflect all the information about a particular case.

Once the cases are closed within the Houston 311 Case Management System, the issues are automatically closed on the SeeClickFix website. The cases can be followed not only by calling the Houston 311 Help & Info line, but also through the newly released Houston 311 website's mapping application, http://www.houston311.org - case information is updated daily. This new feature allows citizens a view into not only their cases, but also all cases within any area of Houston. Please take a look and comment on the new site and features.

The City of Houston's 311 Smartphone app was officially launched Tuesday, 1/29/2013, by Mayor Annise Parker. http://www.houstontx.gov/311/20130129.html