Is anyone addressing this issue or is there a better way to handle this

Still no action

Continue to wait for resolution

Over 90 days still no action

120 days. Still no action

151 days still not cleared. how long does this take

Perhaps try calling Verizon or Comcast to have someone come out to look at it. Usually, they can tell you whose cable box it is if it is not there's. Comcast even has an online chat so you don't have to sit on hold forever.
(I work for a property management company and I have to deal with damaged cable boxes a lot.)
:)

Casey, Thanks, I'll try it

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