Your service request has been assigned service request ID: #7338675.

Case Closed. Case Resolved.

This was not resolved. The tent is blocking the side walk and a handicapped person would not be able to pass. this is a public safety issue.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7340167.

Case Closed. Case Resolved. duplicate with 2012029.

the 311 website shows both cases closed, but this is not resolved. This encampment blocks the side walk and a person in a wheelchair can not pass. this is a safety concern and needs to be resolved.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7356609.

Case Closed. Case Resolved.

Please stop closing this case it is not resolved. It is a safety concern. The street is not currently handicapped accessible due to limited clearance.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7375726.

Case Closed. Case Resolved.

This is not resolved. It is only getting worse. It smells of urine and last week I say a human poop on the side walk 15 yards east of the tents on 2nd street at the corner of Stillman. This is unsafe, unsanitary and needs attention. This area needs to be marked "NO TENTS". No marked by tents as no trespassing.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7384099.

Case Closed. Case Resolved.

Still not resolved. There are two tents and human bodily waste littering the street. This is unsafe and the ctiy seems to not care.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7387439.

Case Closed. Case Resolved.

This homeless encampment is NOT RESOLVED! I walked past this location everyday and the problem is getting worse. People and wheelchairs have to go out in the street to pass these tents and trash cans. it is unsafe, unsanitary, hazardous, and violates municipal codes around obstructing sidewalks. Do not close this case until the issue is resolved.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7388850.

Case Closed. Case Resolved.

SF311 : PLEASE DEFINE "Case Resolved".
This case has been requested by multiple people and marked resolved a dozen times by SF311, but the encampment remains in place. What will it take to have this actually resolved.
<<<<<<<<<<<<<<<<<< IT IS NOT RESOLVED >>>>>>>>>>>>>>

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7395084.

Case Closed. Case Resolved.

<<<<<<< STILL THERE >>>>>
WHY DOES 311 KEEP CLOSING THIS. THERE IS A HEALTH AND SAFETY HAZARD AND NO ONE SEAMS TO CARE.

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7401497.

Case Closed. Case Resolved.

Not resolved...

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7413407.

PLEASE DO SOMETHING. THIS TENT HAS BEEN HERE FOR A MONTH. IT IS A HEALTH AND SAFETY ISSUE AND FOR SOME REASON SF311 KEEPS NOTING "RESOLVED" BUT DOES NOTHING.

Case Closed. Case Resolved.

Still there, 4 tents now

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7416163.

SF311 Please define what it means for a case to be resolved.

This encampment has clearly stolen materials. IT blocks the street preventing safe passage for handicapped persons, and it is a health hazard due to continuing build up of garbage and even human fecal matter.

I do not think that this should be considered resolved until the tents are gone and there is signage noting that no tents are allowed in this area.

Thank you.

Case Closed. Case Resolved.

over 10 times this case has been re-opened but there has been nothing done. What to community members need to do to get help in keep the street clean and safe?

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7422061.

Case Closed. Case Resolved.

Still there??? Definitely not resolved. SF311 please respond with a non-preformatted note that addresses why this is considered resolved even though the tents remain in place.

Thank you

Your request to SF311 has been accepted. A service request ID has not yet been assigned.

Your service request has been assigned service request ID: #7428631.

We have the same issue where I work. SF311 just says "resolved" - but nothing is done. This feels like it would be a good media story. See what SF311 says after getting some national exposure.

I think that the problem is that 311 is not actually anything more than a dispatching service. Essentially they mark an issue resolved when they communicate to SFPD or some other appropriate city services group. 311 does not actually "resolve" the issue they just communicate to some other group. I did notice that earlier this week the city came by and cleaned up the garbage and swept around these tents. That is not actually a solution...

That sounds like a sure way to fail. The whole point of a system like this should be to support follow-up, otherwise nothing gets done.

JimR - I absolutely agree with you. I have been so frustrated by the lack of action with this encampment that I called 311. I am simply letting this community know about the information that I was able to gather. I have also been frustrated that when I put questions up on these threads directed at 311, the question is never addressed. 311 simple clicks some automated response of "acknowledge" or "resolve". There are real people submitting real issues on this site, but 311 does not have the time to address why nothing happens. They just click that it is resolved as soon as it is identified that the request is redundant or that SFPD is aware.

There is no path for issue elevation...just the vicious cycle of resubmitting with no resolution.

I asked about 311 complaints on 311. They told me that the only way to do it is by calling 311 on the phone.

So I'd suggest that we all call the number to file complaints about 311 -- not just about the tent --- but also reference this issue ID.

No idea if it will help, but maybe it's engage people who can consider the bigger issue of closing issues before they are actually verified to be resolved. File a police report, then check back to see if action was taken and post what the outcome was.

Case Closed. Case Resolved.