Huntsville Connect Customer Service assigned this issue to Huntsville Information Technology Services

Thank you for contacting the City concerning the power pole replacement. We will dispatch a technician to investigate and see how we can resolve the issue.

Thank you for using Huntsville Connect to contact the City of Huntsville with your service request. We are sending your inquiry to our service representatives in the ITS department for review. They will respond as soon as possible.

Sincerely,

The Huntsville Connect Customer Service Team

Huntsville Utilities cannot service, repair, or relocate equipment not belonging to Huntsville Utilities. We have sent a reminder notice to those who have pole attachment agreements with us to move their lines to the new pole. If you know of service providers in your area, please contact them as well.

Thank you,
Huntsville Utilities - ML

What is really sorry about this entire affair is the lack of courtesy given to a resident. I emailed Bill Steiner, director of Huntsville Information Technology Services and Trey Riley, city attorney concerning the agreement between the city and the attachment owners but neither man could take the time to respond to my email and as a response you want me to call these companies to get them to do what the city should have done months ago.

I would pick up the phone and call Bill Steiner and Trey Riley and tell them that you emailed them and that they did not respond and ask them for a solution.

Huntsville Utilities cannot remove the old pole until the owners of the lines move them to the new pole. If you know of the service providers in your area, please contact them as well.

Thank you,
Huntsville Utilities - ML