The City of Oakland Call Center has received this issue. It is registered as service request #750579. Please check back for status updates, or contact us directly at 510-615-5566.
Unfortunately, as I predicted, the pump failed and needs to be replaced. Next time, I'll open the vault and turn off the system - but that shouldn't be the responsibility of anyone not employed by the city.
There is a problem with the PWD call center and with staff sorting though all these SCF reported issues. They are not trained to understand an issues like these needs to be fixed now not when the pump burns out. This has going on for a long time now. I have found that many issues are not referred to right dept or at all.
5 Comments
Acknowledged City of Oakland (Verified Official)
David Coleman (Registered User)
Ken Katz (Registered User)
David Coleman (Registered User)
Closed City of Oakland (Verified Official)