Description

Paid my bill ONLINE 9-10-17 for $39.60.
Received a Second and Final Notice 9-30-17 (Sat) with a Returned Check of $25.00 added and a due date of 10-04-17 (Wed). Although I didn't understand the fee and couldn't call until office was open on 10-02-17(Mon), I paid the 64.60 on 09-30-17 online again. Called the office on Mon and was told by a nasty Customer Service rep that it was my fault for putting in an incorrect account number and the fee could not be waived. I had no way of knowing that I had made an error online before being charged the fee. Please waive this fee as a typo error should have shown up right away on the payment screen. Thank you.
Acct# 4295-0564-5755-000