My issue had still not been resolved.

A service technician will be sent to investigate. Thank you for contacting the City of Jacksonville.

Thank you for reporting the issue about a water leak to the City of Jacksonville. The water leak was determined to be on the city side of the meter and not affecting the customers water usage. The service tech spoke to the customer and explained this to them and also the service tech has a WO to repair the leak ASAP. Thank you for working with the City of Jacksonville on resolving this issue.