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200 E University Ave. Gainesville, Florida Show on Map Hide Map
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Reporter

Civic Points: 3975

Issue ID:

3948035

Submitted To:

City Service Area

Category:

Other

Viewed:

604 times

Neighborhood:

311GNVPolice Sector 4

Reported:

on

Description

GNV311 is being used as a reporting tool primarily which is great, but you guys are missing the big picture when it comes to being "citizen-centered" and meeting the citizens where they are at. Every issue reported is closed and citizens are then forwarded to a phone number or the city's code enforcement internal ticketing system which has a horrible user experience. You can't even link to a specific issue in the Public Access site. It makes it very cumbersome to follow up on issues and keep the city accountable. You guys should leave issues open in GNV311 until they are resolved. You don't have to change any internal processes, but leave the tickets open and the information flowing. Please get this to Anthony Lyons and the folks at the top focused on Citizen Centered Gainesville.

also asked...
Q. Please describe the issue so we may route your request to the appropriate department and service area for resolution.
A. Use GNV311 as a true ticketing system for the citizens

5 Comments

  • 311GNV (Verified Official)

  • BetterGNV (Registered User)

  • Peter (Registered User)

  • Office of the City Manager (Primary) (Registered User)

  • BetterGNV (Registered User)

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