I previously posted this inquiry to DPW. It was closed without a response. I would simply like to know why DPW expends the city's resources following up after JRM's missed pickups? Shouldn't JRM be doing it themselves since it is a service that they have contracted to provide? I would also like to know whether the city is tracking the man hours and the expense of doing so. I think these are reasonable questions that many taxpayers would like answers to. They are not at all unreasonable questions to ask. Residents have a right to know, and to have their inquiries treated with respect. Thank you.