Good morning,

Thank you for contacting the City of Ottawa. The situation you have brought to our attention has been logged under Service Request #2013-009554 and the appropriate department has been notified to initiate action. Although some matters can be resolved quickly and within a few days, others are more complex and can require more time. Please be assured that City staff are working diligently to resolve your request promptly.

Please be aware that any requests sent by email cannot be tracked through our new Service Ottawa website. If you would like an update on your request you need to contact us at 3-1-1. We would also like to bring to your attention that you may report a number of issues through our new website at Service Ottawa. Once you have completed the request you will be issued a service request number which will allow you to track the status online.

Yours truly,

Deborah

Client Services/Service à la clientèle

3-1-1 or/ou 613-580-2400

www.ottawa.ca