That I am aware. Is there something the city can do about it or do I need to address with DPH? We don't own the road.

If you would like an appointment with the Director, please call 978-281-9785. Hawthorne Rd is a statutory private way. Although not well understood by most homeowners, the responsibility for road maintenance on a private way lies with the abutters of the Way. Public Works can provide guidance to resolve the issue impacting your neighborhood.

Thank you for reporting this issue to us.

This puddle has made this pothole very large. Can you please fill it?

Unfortunately, we cannot. As state in the message above, although not well understood by most homeowners, the responsibility for road maintenance on a private way lies with the abutters of the Way.